Superdesk Privacy Policy
June 2024
Introduction
Superdesk SARL provides online tools and services via our website at https://superdesk.com for businesses to collect and manage product reviews, display them on their websites, send and manage email campaigns and other marketing activities ("Services"). When you visit our website or subscribe to our Services, you voluntarily provide us with certain personal information that may identify you directly or indirectly. Additionally, when you use our Services, we automatically collect certain information about your devices and usage through cookies and other tracking technologies. This privacy policy outlines how we collect, use, and share your personal and technical information, and explains how you can exercise your privacy rights. If you have any questions about this policy, please contact us at [email protected]. We use your information to provide and enhance our Services. By using our Services, you agree to the collection and use of information as described in this policy and in accordance with the Superdesk Terms of Service, which can be found at https://superdesk.com/terms-of-service.
Information Collection and Use
By setting up an account and using our Services, or submitting your personal information, you consent to our processing and use of your data as outlined in this Privacy Policy. We collect information that you provide directly to us as well as the information provided to us by your ecommerce platform. This might include your name, your business name, email address, address, telephone number, and any other information you intentionally provide to us, information about your relationship to your ecommerce platform, including your business' ecommerce platform identifier, information about your financial transactions, including account and authentication information, as well as billing, shipping and contact details. Information provided to us by your ecommerce platform may include information about your business, including the name of the owner of your business, your full business address, your business email address, your business phone number, your business' internet domain name and the time zone in which your business operates, details of your service plan with ecommerce platform, information about the goods and services you provide, your full product catalogue and order history, your customers, including full name, postal code, email address, telephone number, transaction currency, user identifiers, order numbers, products they have purchased from you, status of any incentives or rewards they have received, their spendings for your business and other descriptions such as customer tags. These information can be used to identify or contact you. This policy applies to all personal information we collect, maintain, or use. We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send. To use certain features in the Services such as sending email campaigns through your account, you will provide a list of contact names and email addresses of individuals whom you want to send these campaigns to and have given you consent to use their personal information. You can create your list of contacts by importing them through a .csv or directly from your email interface. We act as a processor of this information to provide the Services in accordance with our Terms of Service. You are solely responsible for obtaining consent from the individuals and contacts that you send email to and for maintaining appropriate privacy and security practices regarding your contact list.
We do not sell your personal information or your contact list.
We may also collect information on how the Services are accessed and used. This usage data may include information such as: Your computer Internet Protocol address (IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data such as email sending performance, cookies and other similar identifiers, which we send to your computer's browser for session identification purposes.
We use these information mainly to provide, maintain and improve the Services. To notify you about changes to the Services. To allow you to participate in interactive features of the Services when you choose to do so. To provide customer support. To gather analysis or other data so we can improve the Services. To monitor the usage of our Services. To detect and address technical issues. To provide you with news, offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about (unless you have opted not to receive such information). To comply with legal requirements and to enforce compliance with our Terms of Service.
Retention of Information
Superdesk SARL will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalize it so that we can't identify you.
Disclosure of Information
Superdesk SARL may share your information in following cases:
- If required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency)
- If there is a good faith belief that disclosure is necessary to protect the rights, property or safety of Superdesk SARL, its customers or the public to prevent or investigate possible wrongdoing in connection with the Services, to prevent or investigate any potential wrongdoing in relation to Services and to protect against legal liability.
Information Security
We protect your personal information by restricting internal and external access to your personal information, maintaining our technology systems to prevent unauthorised computer access, securely destroying your personal information when your personal information is no longer needed. We use industry standard encryption technology to transmit and encrypt all information in our possession. The security of your information is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We use reasonable and appropriate physical, technical and administrative safeguards to protect personal information from loss, misuse, unauthorized access and destruction.
Residents of the European Economic Area
If you are a resident of the European Economic Area, Switzerland, or the United Kingdom, under the General Data Protection Regulation (GDPR), Superdesk, SARL's legal basis for processing and using personal information as described in this privacy policy derives from: Performing our Services contract with you, you have given us permission to do so, the processing is in our legitimate interest in making the Services safe and improving its function and to comply with the law