Set up Superdesk from Claude or ChatGPT
October 2026
Connect an AI assistant to Superdesk and set up your store's reviews in a conversation: write review emails in your store's language, match your forms and widgets to your brand, use your Shopify logo, and choose when review requests go out. Superdesk Reviews is available today. Loyalty and Email Marketing will arrive on the same connection, so you won't need to connect again.
New to Superdesk? Install Superdesk Reviews from the Shopify App Store at https://apps.shopify.com/superdesk-com, then connect your assistant to finish the setup in a conversation.
Before you start
You need Superdesk Reviews installed on your Shopify store, with an active subscription.
You also need a Superdesk sign-in. The store owner signs in with Shopify. Staff and agency users the owner added can sign in with Shopify or email.
Connect Claude
In Claude, open Settings, then Connectors. Find Superdesk and choose Connect, or choose Add custom connector and enter https://mcp.superdesk.com/mcp.
In Claude Code, run: claude mcp add --transport http superdesk https://mcp.superdesk.com/mcp. Then run /mcp in Claude Code and choose Superdesk to sign in.
Connect ChatGPT
In ChatGPT, find Superdesk among the apps and choose Connect. Where your ChatGPT plan allows custom apps, you can instead add one with the URL https://mcp.superdesk.com/mcp.
ChatGPT asks you to confirm before Superdesk changes a setting. That's expected.
Signing in and choosing what it can do
A Superdesk window opens. If you're already signed in to Superdesk, it continues straight away. Otherwise choose Sign in with Shopify and enter your store's .myshopify.com domain, or choose Sign in with email.
On the Allow screen, tick the stores the assistant may use. Leave Let it change settings off for read-only access, or switch it on to let the assistant make changes. Then press Allow.
The store owner gets an email that a new assistant was connected.
What it can do
Read your review setup: logo, review-request timing, email templates, review form, widgets, language and notifications, with a checklist of what's missing.
Change those settings, if you allowed changes. It can preview a change before saving it, and it won't overwrite a change someone else made in the meantime.
Find your logo in Shopify and use it in review emails and forms.
Preview a review email with sample data, and send a test copy to you.
Copy a finished setup from one of your stores to another, when both stores were ticked on the same Allow screen. Each store keeps its own address and shipping countries.
Try asking: "What's missing from my store's review setup?", "Write our review-request email in Spanish, friendly and short, and show me a preview.", "Send review requests 10 days after delivery, with one reminder a week later." or "Use my Shopify logo in review emails, then send me a test."
What it can't do
It can't email anyone but you. Test emails go only to the address you signed in with.
It can't read shopper lists, orders, customer email addresses or payment details.
It can't delete reviews or other data, or moderate or reply to reviews.
It can't change billing or uninstall Superdesk, and it can't use stores you didn't tick on the Allow screen.
See what it changed
In Superdesk, open Settings, then Connected agents. You'll see each connected assistant, who connected it, when its access ends, and every change and test email it made.
Disconnect
In Superdesk, open Settings, then Connected agents, and choose Disconnect. Access to that store ends immediately; other stores on the same connection aren't affected.
You can also remove Superdesk from your connectors or apps in Claude or ChatGPT.
Access ends automatically 30 days after you connected (connect again to continue), and right away if Superdesk is uninstalled or the subscription ends.
Privacy and help
What an assistant can read and change, what we record and for how long: see Connected AI Agents in our Privacy Policy at https://superdesk.com/privacy-policy.
Questions: hello@superdesk.com.